The following states the responsibility and regulations between VAGPWR (the seller) and you (the customer).
All orders are processed within 1 to 3 business days after receiving your order confirmation email (excluding weekends and holidays). You will receive another notification when your order is shipped.
*Covid-19 and the holiday season may cause delays in terms of delivery time.
Domestic Shipping Rates and Estimates (Norway)
Mailbox delivery/ Pakke i postkasse
2 - 6 working days
Delivery to service point/ Pakke til hentested
1 - 4 working days
Delivery to service point/ Pakke til hentested
Orders from NOK 1200,-
1 - 4 working days
Shipping to over 230 countries with DHL Express.
|DHL Express||Orders from NOK 1200||Free shipping|
|DHL Express||Below NOK 1200||Calculated at checkout|
EU: 1-3 days
Outside EU: 1-4 days
Your order may be subject to import duties, which are incurred once a shipment reaches your destination country. VAGPWR AS is not responsible for any charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
Once your order is shipped you will receive an email notification, with the tracking number of your shipment. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Click on the link below to track your shipment with Bring
Click on the link below to track your shipment with DHL Express.
RIGHT OF WITHDRAWAL /
When shopping at vagpwr.com you have the right to withdraw from the purchase within 14 days without giving any reason for doing so. The right of withdrawal starts from the day you receive your order. We are obliged to inform about the right of withdrawal and the official form for Norway can be found here.
Refunds, returns, and exchanges
If you wish to return a product for exchange or refund, please Email us at email@example.com. A Right of withdrawal form will be provided for you to fill out and return to us by Email or with the returned item(s).
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
When returning an item for exchange, you (the customer), is responsible for shipping the item back to VAGPWR AS, and to cover the costs of shipping both to and from VAGPWR. You can choose to organise the return shipment yourself or ask for us to register a return drop off on your behalf. When we have received the item, we will message you and send you an invoice for shipping before shipping the exchanged item to your address.
Several types of goods are exempt from being returned.
- Gift cards
- Discounted items are final and cannot be returned or exchanged
- Illustrations/ prints
- Custom orders
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error, ex.g. wrong address
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns from service point (PostNord - MyPack Collect)
Orders needs to be picked up from service point within 7 days to avoid return!
VAGPWR AS are not responsible for orders that are returned due to not being picked up by you (the customer).
Orders sent to Service points for pickup will be returned to the sender (VAGPWR AS) if you (the customer), do not pick up the package within 7 days.
Orders returned by PostNord: If you do not pick up the order at the PostNord service point within 7 days, the order will automatically be returned to the sender (VAGPWR AS). You (the customer), is responsible for the cost of shipping the order to your address/ pick up point again.
For MyPack Collect with PostNord the cost of shipping amounts to NOK 149,-. Meaning that if you do not pick up your order within the 7 days, you will have to pay NOK 149,- for shipment and any costs related to the return of the order.
Payment will be in form of invoice or Vipps (for Norwegian customers).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We replace items if they are defective or damaged and are responsible for the costs of shipping in that case. If you wish to exchange an item due to wrong size and/ or colour - the costs of shipping is on you (the customer), send us an email at email@example.com and send your item to:
VAGPWR AS, Hjortlandsvegen 1, 5135 Bergen, Norway.
There are two options for returning an item:
You (the customer) can return the item to VAGPWR with your choice of shipping company. When we have received and checked the returned item, we will send the item in wanted size/ colour. When using this option we will only invoice you (the customer) for the costs of shipping back to your address.
VAGPWR (the seller) will organise a return on your behalf. A Return Shipping label will be sent to your email. Please pack the item carefully and print/ attach the shipping label on the package. When we have received and checked the returned item, we will send you the item in wanted size/ colour. When using this option you will be invoiced for the costs of shipping to and from VAGPWR..
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
To return your product, you should mail your product to: VAGPWR AS, Hjortlandsvegen 1, 5135 Bergen, Norge
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In the event that your order arrives damaged in any way, please email us as soon as possible (maximum 10 days after delivery) at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com