Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Covid-19 may cause delays in terms of delivery time.

Domestic Shipping Rates and Estimates (Norway)

Shipping option

Estimated delivery time

Price

Mypack Home Small (Post Nord)

Mailbox delivery

5 to 10 business days

NOK 59

Mypack Collect (Post Nord)

Delivery to service point

1 to 4 business days

NOK 149

DHL Express

1 to 3 business days

NOK 199

 

Free shipping in Norway

MyPack Home Small

(Mailbox delivery)

Order value between NOK 200 - NOK 699 = Free shipping to your mailbox

Why?
Because VAGPWR products from NOK 699 and above is too big to fit in a mailbox.

MyPack Collect 

(Pickup at nearest delivery point)

Order value above NOK 1500 = Free Shipping to your nearest delivery point

Why?

Because we want to provide our customers with free shipping when we can!

 

International Shipping

We offer international shipping to over 230 countries with DHL Express.

DHL Express Free international shipping on orders above NOK 1500
DHL Express

Below NOK 1500: shipping charges will be calculated at checkout

Estimated delivery time 

 

EU: 1 - 3 working days

Rest of the world: 1 - 4 working days


Your order may be subject to import duties, which are incurred once a shipment reaches your destination country. VAGPWR AS is not responsible for any charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@vagpwr.com with your name and order number, and we will look into it for you.

Click on the link below to track your shipment with Post Nord.

https://www.postnord.no/nb

Click on the link below to track your shipment with DHL Express.

https://www.dhl.com/no-no/home.html

Shipping to P.O. boxes

Not available.

Unfortunately we cannot offer delivery to P.O Boxes in Norway because Post Nord do not offer this service.

Refunds, returns, and exchanges

Returns and refunds

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

Returns and exchanges

If you wish to change size of a clothing item, you can return the item to us within 14 days and we will send you the wanted/ correct size. Please note that the product must be unused and in its original condition. When returning a product for exchange you will be charged for the shipping costs that occur.

Damaged product

In the event that your order arrives damaged in any way, please email us as soon as possible (maximum 10 days after delivery) at info@vagpwr.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@vagpwr.com