Exchange and Return

How do I exchange an item?

If you wish to exchange an item you have purchased from VAGPWR, you can do this by returning the unwanted item to us and placing a new order for the desired item in our online store.

VAGPWR AS, Hjortlandsvegen 1, 5135 Bergen, Norway.

Unfortunately, it is not possible to send an item back and receive a different size automatically.

When we receive the return package, the purchase amount will be refunded. It is up to you whether you want to wait for the refund before placing a new order. We would like to make you aware that the item may be sold out.

We replace items if they are defective or damaged and are responsible for the costs of shipping in that case.

14 days right of return

If you are not satisfied with your items, please return them to us. The address can be found at the bottom of the page. All goods, including sales goods (applies only to online shopping), can be returned within 14 days of receiving the goods. We only accept returns of unused goods, and the products must not be soiled in any way. Your item must be unused and in the same condition that you received it.

Non-returnable items:

Gift cards
Discounted items are final and cannot be returned or exchanged
Illustrations/ prints
stickers
Custom orders

How will I be refunded on return?

As soon as your return has arrived and been approved at our warehouse, the money for the returned goods will be refunded to you. It can take up to five working days (Monday to Friday) from when we refund the amount until you see it in your account.

We remind you that it can take up to three weeks from the time you hand in a return package until we receive it.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@vagpwr.com.

Complaint

If an item is defective/damaged, please send us an email to Hello@vagpwr.com. It is important that it is well specified what the defect is, so that we can give you feedback more quickly and help you solve the problem. Please send a picture of the products error.

Shipping adress:

VAGPWR AS

Hjortlandsvegen 1

5135 FLAKTVEIT

NORWAY